PRIVACY POLICY

1. WHO WE ARE

Kong Restoration Services is a commercial flooring and restoration contractor serving Miami-Dade, Broward, and Palm Beach counties in South Florida. This policy applies to our website, our interactions where digital data is collected, and all digital communication channels we operate.

Contact for privacy matters:

• Business name: Kong Restoration Services
• Address: 5905 SW 21st St, West Park, FL 33023
• Phone: (786) 574-0077
• Email: info@kongsvc.com

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

• Contact details: name, phone number, email address, and mailing address.
• Project information: property address, property type, service needed, project scope, timeline, and any details you share about the work.
• Booking and quote details: the services you request, appointment preferences, and any payment information processed through our third-party payment processors.
• Communications: messages, form submissions, reviews, and any information you share when you contact us by phone, text, email, chat, or social media.

2.2 Information Collected Automatically

• Device and usage data: IP address, browser type, device identifiers, pages viewed, links clicked, and time spent on our site.
• Cookies and tracking technologies: we and our partners use cookies, pixels, and similar technologies to operate the site, remember your preferences, measure marketing performance, and understand how visitors use our site. See Section 7.
• Marketing attribution data: how you found us, including referral source and any campaign parameters (UTM tags) attached to links you click.

2.3 Information From AI and Automated Systems

Kong Restoration uses artificial intelligence and automation tools to communicate with clients and prospective clients efficiently. Through these systems we may collect:

• Voice and call data: when you call us, your call may be answered, screened, or handled by an AI voice assistant. Calls may be recorded and transcribed for quality, training, scheduling, and record-keeping purposes. You will be notified at the start of the call if it is being recorded, and you may request a human representative at any time.
• Text and chat data: our SMS text messaging and website chat may be handled in whole or in part by automated systems. The content of these conversations is collected and stored.
• AI-processed inputs: information you provide through our forms, chats, and calls may be processed by AI tools to answer questions, route your request, schedule appointments, filter spam, and improve our responses.

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Provide, schedule, quote, and manage our flooring and restoration services.
• Respond to your inquiries by phone, text, email, chat, and through our AI-powered assistants.
• Process bookings, contracts, invoices, and payments.
• Send you appointment reminders, follow-ups, project and service updates, and, where permitted, marketing communications.
• Screen and filter spam or fraudulent contact attempts.
• Operate, maintain, personalize, and improve our website, services, and AI systems.
• Maintain business records and comply with legal obligations.

4. ARTIFICIAL INTELLIGENCE: HOW WE USE IT AND YOUR CHOICES

We believe in being transparent about our use of AI. Here is what you should know:

• You may interact with AI. When you call, text, chat, or message us, you may be communicating with an automated or AI-powered assistant rather than a human.
• You can reach a human. At any point, you may request to speak with a member of our team, and we will connect or route you accordingly.
• AI supports, it does not replace, our judgment. Automated systems help us respond quickly and consistently, but decisions about your project, quote, and the work we perform are made by our qualified team.
• We do not sell the contents of your AI interactions. Call recordings, transcripts, and chat logs are used for the purposes described in this policy and are not sold to third parties.

5. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We share information only in the following circumstances:

• Service providers: with vendors who perform services on our behalf, such as our customer relationship management (CRM) platform, AI voice and chat providers, payment processors, email and SMS delivery services, scheduling tools, and analytics providers. These providers may use your information only to perform services for us.
• Legal and safety reasons: when required by law, subpoena, or legal process, or to protect the rights, property, or safety of Kong Restoration, our clients, our staff, or the public.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
• With your consent: in any other case where you direct or permit us to share your information.

6. THIRD-PARTY TOOLS AND PLATFORMS

Kong Restoration relies on third-party platforms to operate, including a CRM and marketing automation platform, AI voice and chat systems, payment processors, and advertising and analytics services (such as those provided by Google and Meta). These providers may collect information directly through the tools embedded on our site or used in our communications. Their handling of your data is governed by their own privacy policies. We encourage you to review the privacy policies of any third-party platform you interact with.

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to run our website, remember your preferences, analyze traffic, and support our advertising. You can control cookies through your browser settings and, where offered, through a cookie banner on our site. Disabling some cookies may affect how the website functions.

Some browsers offer a "Do Not Track" signal. Because there is no common industry standard for responding to these signals, our site currently does not respond to them differently. If we adopt a standard in the future, we will update this policy.

8. TEXT MESSAGING (SMS): CONSENT, OPT-OUT, AND DATA PROTECTION

Consent and Opt-In

When you provide your phone number and opt in, you consent to receive text messages from Kong Restoration Services, which may include quote and appointment confirmations, reminders, follow-ups, project updates, and, where permitted, promotional messages. These messages may be sent using automated technology.

• You will only receive messages if you have opted in.
• We maintain timestamped records of all opt-in actions.
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws and CTIA guidelines.

Opt-Out

• You can cancel SMS messages at any time by replying STOP to any message from us.
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in.
• All opt-out requests are processed promptly.

Message Frequency and Content

• Message frequency varies based on your interactions with our business.
• Message and data rates may apply.
• We do not send promotional content without your consent.
• Reply HELP for assistance, or contact us using the information in Section 1.
• Consent to receive text messages is not a condition of purchasing any service.

Supported Carriers

Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, and most regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service and messaging providers, is permitted solely to help us deliver the messages you have consented to receive. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties. We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

9. HOW LONG WE KEEP YOUR INFORMATION

We keep your information for as long as needed to provide our services, maintain business and legal records, resolve disputes, and enforce our agreements. Retention periods vary by the type of information and the purpose for which it was collected. Call recordings, transcripts, and chat logs are retained for a reasonable period consistent with the purposes described in this policy and then deleted or anonymized in accordance with our internal practices.

10. HOW WE PROTECT YOUR INFORMATION

We use reasonable administrative, technical, and physical safeguards designed to protect your information, including encryption of sensitive data in transit and at rest, secure access controls, regular security updates, employee training on data protection, and breach notification protocols in accordance with applicable laws. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You share information with us at your own risk.

11. YOUR PRIVACY RIGHTS

Depending on where you live, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of your information, and the right to opt out of certain uses such as targeted advertising. You may also opt out of marketing emails via the unsubscribe link, opt out of SMS by replying STOP, and withdraw consent for future communications. To make a request, contact us using the information in Section 1. We will respond as required by applicable law, and we will not discriminate against you for exercising these rights.

12. CHILDREN'S PRIVACY

Our website and services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

13. LINKS TO OTHER WEBSITES

Our website and communications may contain links to third-party websites, including our social media pages. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing any information.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Your continued use of our website or services after any change indicates your acceptance of the updated policy.

15. CONTACT US

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Kong Restoration Services
5905 SW 21st St, West Park, FL 33023
Phone: (786) 574-0077
Email: info@kongsvc.com